Customer Success Manager – Account Management (m/f/d)

• A client is stuck in the app? No problem. You help the client overcome challenges immediately and don’t shy away from technical tools like Google Tag Manager, Google Analytics, or Salesforce.

• Enable clients to build outstanding workflows: you become their go-to partner, conducting onboarding, advising on technical implementation, and supporting them with optimizing the conversion rates of their flows.

• Building strong, long-term relationships with your MVCs (most valuable customers) and being a trusted partner is your mission. Your close attention to their needs allows you to spot upsell potential and the best arguments for churn prevention.

• As the “Voice of the Customer,” you work closely with our Product team to continuously improve the Heyflow app for our clients.

• Together with the Product team, you ensure that clients have the information they need to optimize their Heyflow use independently and that they adopt new Heyflow features swiftly.

• Read KPIs and recognize improvement opportunities: you use data to spot blind spots and proactively address them with the team.

• Based on your experience, you’ll take on project responsibility in developing structures and processes in Customer Success, contributing significantly to Heyflow’s scaling in the international market.

One of these professional backgrounds apply to you:

• You have over 3 years of experience in a dynamic SaaS company in a customer-focused role like Customer Success or Account Management.

• You currently work in corporate or digital consulting, have gathered experience in various projects, and now want to use this to shape structures and processes in a fast-growing company sustainably.

• You’re tech-savvy and passionate about software: understanding the Heyflow app in depth is a genuine interest of yours.

• Interest in the wide variety of industries our clients come from (e.g., insurance & finance, startups & scale-ups, software, retail, e-commerce, online marketing).

• Strong understanding of a SaaS business model and its clients, enabling you to independently identify and realize upsell and cross-sell opportunities.

• You’re highly motivated to move Heyflow forward with your experience and see joining Heyflow as an opportunity to take on even more responsibility in the future.

• Communication is your strength. You enjoy collaborating with teams, stakeholders, clients, and cross-functional colleagues. You bring excellent (business fluent or native) skills in both German and English.