Customer Success Manager – Account Management (m/f/d)

Hamburg / Remote

Full-time

Customer Support

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Your mission

A client is stuck in the app? No problem. You help the client overcome challenges immediately and don’t shy away from technical tools like Google Tag Manager, Google Analytics, or Salesforce.
Enable clients to build outstanding workflows: you become their go-to partner, conducting onboarding, advising on technical implementation, and supporting them with optimizing the conversion rates of their flows.
Building strong, long-term relationships with your MVCs (most valuable customers) and being a trusted partner is your mission. Your close attention to their needs allows you to spot upsell potential and the best arguments for churn prevention.
As the “Voice of the Customer,” you work closely with our Product team to continuously improve the Heyflow app for our clients.
Together with the Product team, you ensure that clients have the information they need to optimize their Heyflow use independently and that they adopt new Heyflow features swiftly.
Read KPIs and recognize improvement opportunities: you use data to spot blind spots and proactively address them with the team.
Based on your experience, you’ll take on project responsibility in developing structures and processes in Customer Success, contributing significantly to Heyflow’s scaling in the international market.

Your profile

One of these professional backgrounds apply to you:

You have over 3 years of experience in a dynamic SaaS company in a customer-focused role like Customer Success or Account Management.
You currently work in corporate or digital consulting, have gathered experience in various projects, and now want to use this to shape structures and processes in a fast-growing company sustainably.
You’re tech-savvy and passionate about software: understanding the Heyflow app in depth is a genuine interest of yours.
Interest in the wide variety of industries our clients come from (e.g., insurance & finance, startups & scale-ups, software, retail, e-commerce, online marketing).
Strong understanding of a SaaS business model and its clients, enabling you to independently identify and realize upsell and cross-sell opportunities.
You’re highly motivated to move Heyflow forward with your experience and see joining Heyflow as an opportunity to take on even more responsibility in the future.
Communication is your strength. You enjoy collaborating with teams, stakeholders, clients, and cross-functional colleagues. You bring excellent (business fluent or native) skills in both German and English.

Benefits tailored just for you

Just like fingerprints, each of us is one-of-a-kind, and that's why we believe in catering to your individual needs. We go beyond the basics, offering a generous 30 vacation days per year, flexible remote work options, fully equipped, beautiful offices, and a lucrative referral program. But that's just the beginning! Dive into the details below to learn more about the additional perks that our team absolutely loves:

Pick your own benefits

At Heyflow, you can select your own benefits. We’ve partnered up with 12 services and providers for you to choose from. Public transportation, vacation and lunch bonuses? No problem. Gym membership, daycare and a bikeleasing subscription? We’ve got you covered. You pick, we take care, you enjoy.
For our employees outside of Germany, we offer a flexible selection of benefits too. You can use your bonus e.g. for private health insurance, home office equipment, or co-working spaces.

Multiple offsites per year

We love getting together and celebrating our success. Because even though working remotely has its benefits, we definitely miss the personal interactions with each other. So, how about a team event with escape rooms and nice dinners? Or a boat trip plus drinks at a beach bar? At Heyflow, you’ll enjoy big events where the entire company comes together, and in-person offsites with your team, because we care about those valuable face-to-face moments.

Hardware & software

State-of-the-art hardware and software enable us to deliver peak performance. Whether you select a MacBook Pro or Lenovo, a trackpad or a mouse, a monitor screen or a laptop stand: we make sure your setup suits your needs, allowing you to work effectively and excel in whatever you do.

360 degree feedback

At Heyflow, we value open communication and honest feedback. That’s why we have regular 360-degree feedback periods, where every Heyflower has the opportunity to receive valuable input from their peers, stakeholders and managers. These feedback sessions are a great basis for anyone to develop, improve their skills and work on their career path.

Career development

When it comes to your career and development plans, Heyflow wants to support you in the best way possible. That’s why we offer our employees the possibility to attend courses, trainings, professional events or obtain certificates related to their field.

Sustainable goodies

In a remote work setup, it’s not always easy to feel connected to the brand, product, and culture. That's why we make sure everyone gets a cool onboarding goodie bag with Heyflow swag when they join. It's fun, useful stuff you can wear, use at home, or take outside. And the cherry on top? Our swag is sustainably produced because we care about the environment.

Ready to join the team?

At Heyflow, we believe in a collaborative culture where every single one contributes their part to making Heyflow the best place to work at. We celebrate our differences and diversity while all moving towards one common goal. It’s the people and their energy that shape Heyflow’s unique culture. We’re all fueled by the intrinsic motivation to improve both the product and the business, and we don’t forget to have fun along the way.

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