Technical Customer Support Specialist (m/f/d)

Canada / Remote

Full-time

Engineering

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Your mission

Customer Support and Problem Solving: Assist Heyflow users with technical and non-technical issues, empowering them to become Heyflow experts. Analyze and resolve technical problems in collaboration with our product team.

Scalable Enablement and Community Management: Develop webinars with your team, manage customer communities, and create helpful resources to ensure long-term customer success.
Knowledge Sharing Within the Team: Train and support your colleagues with technical questions about Heyflow, enabling them to solve minor issues independently.
Customer Feedback and Product Development: Bring customer feedback directly to the product and marketing teams to shape product evolution with a customer-centric approach.
Proactive Improvement of Support Processes: Continuously optimize internal workflows to make support and customer care more efficient and effective.

Your profile

Technically Skilled: You have experience analyzing and solving technical issues, and terms like website tracking, DNS settings, CSS and HTML are familiar to you. You use this knowledge to provide optimal customer support and efficiently handle technical inquiries.
Structured and Organized: You excel at juggling multiple tasks without losing sight of priorities.
Strong Communicator and Team Player: You can clearly and effectively explain technical and non-technical topics—whether in customer conversations, webinars, or team collaborations.
Customer-Centric: You understand customer needs and can turn their feedback into tangible improvements for our product and support processes. You have experience in customer-oriented roles, ideally in a dynamic SaaS environment.

Tech-Savvy: Naturally curious, you’re already familiar with CRM systems or communication platforms like HubSpot or Intercom. If so, you’re in the right place!

Benefits tailored just for you

Just like fingerprints, each of us is one-of-a-kind, and that's why we believe in catering to your individual needs. We go beyond the basics, offering a generous 30 vacation days per year, flexible remote work options, fully equipped, beautiful offices, and a lucrative referral program. But that's just the beginning! Dive into the details below to learn more about the additional perks that our team absolutely loves:

Pick your own benefits

At Heyflow, you can select your own benefits. We’ve partnered up with 12 services and providers for you to choose from. Public transportation, vacation and lunch bonuses? No problem. Gym membership, daycare and a bikeleasing subscription? We’ve got you covered. You pick, we take care, you enjoy.
For our employees outside of Germany, we offer a flexible selection of benefits too. You can use your bonus e.g. for private health insurance, home office equipment, or co-working spaces.

Multiple offsites per year

We love getting together and celebrating our success. Because even though working remotely has its benefits, we definitely miss the personal interactions with each other. So, how about a team event with escape rooms and nice dinners? Or a boat trip plus drinks at a beach bar? At Heyflow, you’ll enjoy big events where the entire company comes together, and in-person offsites with your team, because we care about those valuable face-to-face moments.

Hardware & software

State-of-the-art hardware and software enable us to deliver peak performance. Whether you select a MacBook Pro or Lenovo, a trackpad or a mouse, a monitor screen or a laptop stand: we make sure your setup suits your needs, allowing you to work effectively and excel in whatever you do.

360 degree feedback

At Heyflow, we value open communication and honest feedback. That’s why we have regular 360-degree feedback periods, where every Heyflower has the opportunity to receive valuable input from their peers, stakeholders and managers. These feedback sessions are a great basis for anyone to develop, improve their skills and work on their career path.

Career development

When it comes to your career and development plans, Heyflow wants to support you in the best way possible. That’s why we offer our employees the possibility to attend courses, trainings, professional events or obtain certificates related to their field.

Sustainable goodies

In a remote work setup, it’s not always easy to feel connected to the brand, product, and culture. That's why we make sure everyone gets a cool onboarding goodie bag with Heyflow swag when they join. It's fun, useful stuff you can wear, use at home, or take outside. And the cherry on top? Our swag is sustainably produced because we care about the environment.

Ready to join the team?

At Heyflow, we believe in a collaborative culture where every single one contributes their part to making Heyflow the best place to work at. We celebrate our differences and diversity while all moving towards one common goal. It’s the people and their energy that shape Heyflow’s unique culture. We’re all fueled by the intrinsic motivation to improve both the product and the business, and we don’t forget to have fun along the way.

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