Account Manager (m/f/d)

Hamburg / Remote

Full-time

Customer Support

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Your mission

Be the go-to advisor for your Most Valuable Customers (MVCs): Build trust, understand their goals, and proactively drive retention, expansion, and prevent churn.
Create and execute personalized success plans that map out clear growth opportunities, upsells, and long-term value.
Run strategic business reviews: Showcase ROI, track progress, and explore new ways for customers to scale with Heyflow.
Help customers build high-converting workflows, optimize performance, and get the most out of Heyflow.
Turn happy customers into advocates: Identify champions for case studies, testimonials, and referrals.
Track key customer health metrics, analyze trends, and collaborate with Product to improve adoption, retention, and expansion.

Your profile

3+ years in SaaS Customer Success or Account Management for a B2B SaaS Lead Gen product (Marketing or Recruiting), with a proven record of driving renewals and growth.
Tech-savvy and eager to dive deep into the Heyflow app. Understanding its potential and unlocking strategic use cases for customers.
Passion for industries like insurance, finance, startups, e-commerce, and marketing; You're excited to work with a diverse customer base.
A natural communicator, comfortable engaging with teams, execs, and stakeholders in both German and English (business fluent).
Data-driven and results-oriented as well as experienced in tracking and optimizing key customer success metrics.
Ready to take ownership, scale CS processes, and grow alongside Heyflow in a fast-moving environment.

Benefits tailored just for you

Just like fingerprints, each of us is one-of-a-kind, and that's why we believe in catering to your individual needs. We go beyond the basics, offering a generous 30 vacation days per year, flexible remote work options, fully equipped, beautiful offices, and a lucrative referral program. But that's just the beginning! Dive into the details below to learn more about the additional perks that our team absolutely loves:

Pick your own benefits

At Heyflow, you can select your own benefits. We’ve partnered up with 12 services and providers for you to choose from. Public transportation, vacation and lunch bonuses? No problem. Gym membership, daycare and a bikeleasing subscription? We’ve got you covered. You pick, we take care, you enjoy.
For our employees outside of Germany, we offer a flexible selection of benefits too. You can use your bonus e.g. for private health insurance, home office equipment, or co-working spaces.

Multiple offsites per year

We love getting together and celebrating our success. Because even though working remotely has its benefits, we definitely miss the personal interactions with each other. So, how about a team event with escape rooms and nice dinners? Or a boat trip plus drinks at a beach bar? At Heyflow, you’ll enjoy big events where the entire company comes together, and in-person offsites with your team, because we care about those valuable face-to-face moments.

Hardware & software

State-of-the-art hardware and software enable us to deliver peak performance. Whether you select a MacBook Pro or Lenovo, a trackpad or a mouse, a monitor screen or a laptop stand: we make sure your setup suits your needs, allowing you to work effectively and excel in whatever you do.

360 degree feedback

At Heyflow, we value open communication and honest feedback. That’s why we have regular 360-degree feedback periods, where every Heyflower has the opportunity to receive valuable input from their peers, stakeholders and managers. These feedback sessions are a great basis for anyone to develop, improve their skills and work on their career path.

Career development

When it comes to your career and development plans, Heyflow wants to support you in the best way possible. That’s why we offer our employees the possibility to attend courses, trainings, professional events or obtain certificates related to their field.

Sustainable goodies

In a remote work setup, it’s not always easy to feel connected to the brand, product, and culture. That's why we make sure everyone gets a cool onboarding goodie bag with Heyflow swag when they join. It's fun, useful stuff you can wear, use at home, or take outside. And the cherry on top? Our swag is sustainably produced because we care about the environment.

Ready to join the team?

At Heyflow, we believe in a collaborative culture where every single one contributes their part to making Heyflow the best place to work at. We celebrate our differences and diversity while all moving towards one common goal. It’s the people and their energy that shape Heyflow’s unique culture. We’re all fueled by the intrinsic motivation to improve both the product and the business, and we don’t forget to have fun along the way.

Apply to this job orLearn more on our Careers page