Your mission
Heyflow as a SaaS company offers a unique low-code to no-code product for various industries. As a part of growing the product further, we are looking for a creative mindset with quality orientation at heart to support our commercial team. As a part of your daily operations, you would cater to functionalities and customization needed for clients to use Heyflow to the highest of potential. You will be the go-to person for the commercial team for technical discussions with customers from requirements engineering to solution implementation.
You’ll collaborate closely with our commercial teams to identify and understand the needs and requirements of prospective customers during the customer lifecycle.
You also function as a solution consultant. You are comfortable with JS (HTML, CSS) skills to collaborate with customers and create custom solutions interfacing to Heyflow's product catering to their requirements. Knowledge of GCP (Function, Storage) would also add certain ease to your daily work.
Since you will be part of the Customer Success team, you will mentor and teach and train the team about technical topics and matters around our product in order to enable them to take over small technical issues as well.
You’ll be customers' voice to our developers and product teams to enhance and expand the features and capabilities of Heyflow's platform and offerings.
Your profile
Your professional background means much more to us than a university degree. If you already worked in a similar role as a Software or Solution Engineer, Technical Account Manager, you will be doing just great.
You are very familiar with Software as a Service and requirements that come with it, such as creative solution orientation or complex troubleshooting.
Besides being a technical expert, you understand and analyze customer’s needs and goals and challenges and therefore bring excellent customer support and orientation to the table.
Communication is key for every role at Heyflow. It will make your and our lives very easy if you like working together in teams, with Stakeholders, and cross-functional mates.
Speaking of communication: We are an international team and speak English with each other on a daily basis, and so will you. Customer-facing languages are German and English, so both skills will need to be on a very good professional level.